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Blast Investor Real-time Plus
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Frequently Asked Questions

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Content
  1. What is the procedure for subscription to Blast Investor Real-time Plus service?
  2. How can I access BIRTP Archived articles, Hot List or Private Club?
  3. Can I register BIRTP email different from  my Paypal primary email?
  4. Why am I at Paypal web site during subscription process?
  5. How can I upgrade my monthly subscription plan into yearly plan?
  6. How can I cancel subscription?
  7. How can I obtain refund?
  8. What is my Private Club forum username password?
  9. I mistakenly unsubscribed from BIRTP email alert, how to fix it?
  10. I can not receive BIRTP email alert, what's wrong?
  11. I never received BIRTP subscription confirmation email, what's wrong?
  12. My BIRTP Subscription expired already, how can I renew?
  13. I can not login into BIRTP or Private Club pages, what is wrong?
  1. What is the procedure for subscription to Blast Investor Real-time Plus service? 
    Answer:      We have migrated the newsletter provider from Yahoo group to BlastInvest own domain. We no longer require that you use Yahoo email address in order to obtain full feature of our service.
    1. Paypal is our payment processor. If you already have Paypal account, you do not need to create new Paypal account.  Just use your existing Paypal account for paying us the fee.
    2. Complete the subscription registration procedure at our website.  Our sign up procedure is integrated smoothly with Paypal. After completing all the subscription sign up, our payment processor Paypal will email you the subscription order confirmation.
    3. We will also email you automatically generated BlastInvest username and password.  You can change your login username and password in your BlastInvest account profile later.  
    4.  If you want to change the email address for newsletter delivery, you can change under your BlastInvest account.
    5. The account username and password are shared with Private Club as well.  If you want to change password or username, please change them in your BlastInvest account. Do not use forum profile to change your username or password. BlastInvest account is the central place that controls both the BIRTP newsletter + Private Club + Forum login, but not vis versa.
  2. How can I access BIRTP Archived articles, Hot List or Private Club service?  
    Answer:     Click "login" at the top menu of BlastInvest web page. Once you login, you should see your subscription as well as the BIRTP newsletter link.
  3. Can I register email different from my Paypal primary email address ?   
    Answer:      Yes, you can. We recommend you sign up with BIRTP service using your Paypal primary email address first. Once you signed up, you can change email address under your BlastInvest account profile.
  4. Why am I at Paypal web site during subscription process?     
    Answer:      Paypal is our payment processor. You would have to go through Paypal to complete the subscription to Blast Investor Real-time Plus.
  5. How can I upgrade my monthly subscription plan into yearly plan?     
    Answer:     You can upgrade by yourself through your BlastInvest account. To upgrade, you first cancel the monthly subscription plan and then you renew the yearly plan instead. Here are detailed steps: 
    1. Login into your BlastInvest account. 
    2. Click "cancel" button of your monthly subscription plan. Follow FAQ #6 to cancel monthly plan
    3. Wait until the renewal date.
    4. On the renewal date, login into BlastInvest account again, select Product "Blast Investor Real-time Plus - 1 year", click order.
    5. Our web site will take you automatically to Paypal site to pay for the upgrade.
    6. Check your Paypal primary email to find the confirmation of the order of the upgrade and the cancellation email from Paypal. 
    7. Login to your account, you may see both the monthly plan and yearly plan there in your payment history. That is fine. Once your original paid monthly plan expires, the monthly plan will disappear from your account.
  6. How can I cancel subscription?
    Answer:
    1. For yearly subscription plan or other non-recurring plan, you do not have to do anything because the subscription is non-recurring. 
    2. For recurring monthly or semiannually plan
      • To cancel from Paypal  Paypal website, simply login into your Paypal account and follow Paypal instructions to cancel BlastInvest subscription.
      • To cancel from BlastInvest account:
        1. Find your subscription "cancel" link under you BlastInvest account, and click it.
        2. Our web site will take you automatically to Paypal site to complete the cancellation.
        3. Check your Paypal primary email  to find the confirmation of the cancellation order from Paypal.
        4. Login to your account, you may still see the subscription item there under your account. That is fine. Once your original paid subscription expires, the subscription item will disappear from your account.
        5. Your BlastInvest account is always there. If you change your mind in the future, you can always login into your BlastInvest account and re-subscribe.
  7. How can I obtain refund?      
    Answer:     We offer 30-day money back guarantee for first time subscribers of our newsletter Blast Investor Real-time Plus. To obtain refund:
    1. If you have recurring monthly or semi-annually subscription plan, please follow FAQ 6 to cancel your recurring  subscription either through BlastInvest web site or through Paypal web site.
    2. Email refund@blastinvest.com for refund. Please include information of your Paypal email (for recurring plan), BlastInvest username, and date of your subscription in your email content. Wait for a while and you should receive an email confirmation from us. 
    3. We typically will issue refund within 1 business day, but please allow 5 business days for processing your refund.
  8. What is my Private Club forum username or password? 
    Answer    :  Once you have signed with BIRTP, the same username and password can be used under Private Club Forum. If you want to change password or username, please change them in your BlastInvest membership account. Do not use forum profile to change your password. BlastInvest membership account is the central place that controls both the BIRTP + forum login, but not vis versa.
  9. I mistakenly unsubscribed from BIRTP email alert, how to fix it?
    Answer:      If you mistakenly clicked UNSUBSCRIBE link of BIRTP email (trade alert or regular issue), you can restore the email alert from your BlastInvest account profile. Here are the steps: 
    1. Login into your BlastInvest Account.

    2. Click the link "Change Password/Edit Profile" At bottom of the page, find the field "Unsubscribe, don't send me periodical e-mail messages". 
    3. Uncheck the box for this Unsubscribe  field, leave this box blank and save.
  10. I can not receive BIRTP email alert, what's wrong?  
    Answer:      We  found that some email clients automatically treat BlastInvest email (newsletter email or customer service reply etc.) as spam or junk. Lots of company email system would do that. This has been found in hotmail , gmail etc in random cases.  Particularly, we found that hotmail spam setting would delete spam email by default. When you suspect that BlastInvest email is missing, please follow below steps to solve the issue:
    1. To test whether your email box is ready to receive BlastInvest email, please subscribe to this free eGazette mailing list:   http://www.blastinvest.com/subscribe.htm.  You should receive welcoming message immediately after hitting "submit" button.
    2. Check your junk box or spam box to find the missing BlastInvest email.
    3. If you find BlastInvest email in your email spam or junk box, you can change your email spam filter settings to allow blastinvest.com domain to be protected from email filtering.  Or you can set up an email filter to deliver blastinvest.com emails to your inbox.
    4. If you still can not find confirmation email, please check your email spam setting. Try to make your email spam or filter setting more permissive. Your email box may delete or block spam email by default so that BlastInvest email is automatically deleted as spam. Make sure that your spam or filter setting at least deliver spam emails into your junk box.
    5. If your email really does not work out with BlastInvest, you can always change your email to a free one, such as Yahoo email or Hotmail, or Google gmail. 
  11. I never received BIRTP subscription confirmation email, what's wrong? 
    Answer:     Please see the answer in above FAQ10. If it really does not work, try to use another email from Yahoo email or Hotmail, or Google gmail to re-sign up with BIRTP subscription.
  12. My BIRTP Subscription expired already, how can I renew?
    Answer:  Even though your subscription expired, your membership account still exists at BlastInvest. To renew BIRTP subscription, please follow below steps:
    1. Login into your membership account at:  http://www.blastinvest.com/amember/member.php . This is the same URL of "Login" menu link on the upper right corner of BlastInvest home page.
    2. After login, find the menu "Select product" below "add/renew subscription".  Select either monthly plan or yearly plan and click "order" button.
    3. Once the payment is through,  your access to BIRTP service (including private club) will be automatically enabled by our software.
  13. I can not login into BIRTP or Private Club pages, what is wrong? 
    Answer:      We have found that a few members encountered this problem after they signed up with BIRTP membership service or after they changed the password or username. The error message typically was "401" error or other browser error message when they tried to browse BIRTP protected area or Private Club area.  Below are the steps to fix the browsing errors:
    1. We recommend to use Internet Explorer or Mozilla browser to access our service.
    2. Under Internet explorer -> Tools -> Internet Options -> Generals
      Click "Delete Cookies" and  Click "Delete Files".
    3. Under  Internet explorer -> Tools -> Internet Options -> Security
      Click "Default Level", then Click "Apply" , close the browser.
    4. Restart Internet Explorer,  try to login into your membership page at:
      http://www.blastinvest.com/amember/member.php
      This is to make sure your password/username pair are
      correct. If you forget password, you can get it from there.
    5. If everything above works, you can then visit BIRTP  page at:
      http://www.blastinvest.com/BIRTP/
      and Private Club forum at:
      http://forum.blastinvest.com/

    For Mozilla users, please follow below steps:

    1. Under Mozilla -> Tools -> Privacy,  click "Clear History",  click "Clear Cookies", click "Clear Cache". Click "OK".
    2. Restart Mozilla,  follow above Internet Explorer step 4 and 5.

    The above steps should solve your problem.  If you continue to face problems of accessing our newsletter pages, please email detailed error report (which step, what error message) to us.